Before your order is shipped, Sumintras.com has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
If your order contains multiple items, they will be shipped together.
|Shipping Methods||Processing time||Shipping Time||Costs|
|Expedited Shipping||12-15 calendar days||7-10 business days||US$ 19.99|
|Standard Shipping||12-15 calendar days||3- 7 business days||US$ 29.99|
1. When will I receive my order?
From the time you place your order to the day you receive your item/s, you're looking at about 12- 15 days for production, and around 3-10 business days for shipping(Standard shipping usually takes 7 - 10 business ,Expedited shipping usually takes 3-7 business).
Currently it takes 12 -15 days to make dresses from the day you place an order. You may check the specific production/tailoring times on the product’s page. The shipping time depends on your preferred shipping methods.
The fastest shipping method we offer is the expedited shipping, which takes 3-7 business days for the shipment. We also offer standard shipping, which takes 7-10 business days. The sooner you place an order, the sooner we can start preparing your dress.
Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure dress.
2. Shipping Methods
Standard shipping usually takes 7 - 10 business days to ship to all major destinations. Standard shipping costs less, but takes a bit longer than expedited shipping.
Expedited shipping usually takes 3-7 business days but Expedited shipping fees vary per country. Please contact us for more information regarding expedited shipping fees and times.
3. Shipping Couriers
We use safe international couriers like DHL, TNT or EMS to send items to you. Some items may be shipped by Singapore Post Limited. We choose the most appropriate courier to deliver items according to the destination countries. Shipping couriers are acknowledged to be under our choice. If clients have special requirements regarding shipping couriers, please contact us before placing your order.
Please notice that your shipping address in you order is the default address for us to ship items. If you need to make any changes to the shipping address, please contact us immediately.
4. Shipping Fee
4.1 For non-free shipping items or an urgent order
Under these two conditions, you will need to pay for shipping fees. Shipping costs differ according to the following main factors:
Weight and dimensions of the package
The shipping destination
4.2 For free shipping items
If you wish to use the standard shipping method, you are not eligible to pay for shipping costs. In the event that requires any return or refund of free shipping items, we will deduct shipping fees we paid from the refund if the cause for the return or refund is not our mistake.
5. Shipping case
Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during shipping. If you experience any shipping problems, please contact us and we will do our best to be help.
Case 1: If the item is held in detention at the customer’s customs, the buyer is responsible for clearing the customs. If the buyer refuses to pay custom duties or requires help to clear customs, this may cause the return of items. In such cases, the return policy is as follows:
For made-to-order items, clients need to pay a reshipping fee to rearrange new shipment.
For all other items, the item price is refundable, while the shipping fee is not. (Free shipping items are also included. We will need to deduct the shipping fee we covered for the client in the event of a refund.)
Case 2: If the delivery fails because the address that the client provided is incorrect or incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and the client still needs the item, he or she should pay for the reshipping fee and our loss on custom duties during the return, and then we will reship it to the correct address.
6. Locations We Ship To
We ship to all US 50 states ,US islands and Canada. We do not ship to PO Boxes, APO, and FPO's.
Delivery is provided by UPS,DHL, TNT, Fedex and EMS.
Important Info: We do not add taxes, VAT or any other hidden charges. In special cases, you may need to pay import duties on certain goods.
For assistance or queries on these, please contact us and we will do our best to help.
As always, our customer support team is here for you! Visit our contact page for more info.